Curriculum
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Online Basic Security Training Program (...
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Curriculum
Online Basic Security Training Program (OBST)
Section 1: Introduction to the Security Industry / 120 minutes
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Introduction
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Welcome to the Ontario Basic Security Training (OBST) Program!
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Ontario Security Licensing Process
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Navigating the Program
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Physical Security and Asset Protection
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Submitting your IDs
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Graduation!
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What do we need from you?
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Understanding Physical Security
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Step 1 - Identify the Assets
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Step 2 - Expose Loss Events
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Step 3 - Probability of Occurrence
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Step 4 - Impact of Occurrence
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Selecting the Countermeasures
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Aggressive Protection
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Know Your Assigned Area
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Developing a Security-Focused Mindset
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Assume Nothing
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Check the Barriers
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Concentric Circles
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Think Hazards
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Stay Focused
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Use the Tools Properly
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Look to the Light
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Concentrate on Prevention
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Remember Who You Are
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Public security
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Private Security
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Duties of Private Security
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Types of Private Security
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General guidelines for security guards
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Skills of a security guard
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Learning Journal Activity
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Conclusion
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Questions
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5 questions
Section 2: The Private Security and Investigative Services Act and Ministry Code of Conduct / 120 minutes
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Introduction
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About Focus Protective Services
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Introduction - Getting Your Security Guard Licence
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How to Take Great Notes
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The Private Security and Investigative Services Act (PSISA)
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Contents of the Act
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Administration and Registration
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Prohibitions
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Licensing
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Application
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Complaints and Investigations
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Investigations
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General Rules and Standard Practice
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General
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Penalties
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Learning Journal Activity
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Regulations
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Inspections
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The 40-hour Ministry Required Training
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Course Content
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Training Completion Number
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Licensing Requirements
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Uniformed Security Roles
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Non-Uniformed Security Roles
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Common Duties and Tasks
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Public vs. Private Security Roles
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Abilities and Skills
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Code of Conduct
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Uniform Requirements
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Eligibility to Hold a Licence
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Public Complaints and Penalties
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General duties and standards of practice
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Conclusion
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Questions
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22 questions
Section 3: Basic Security Procedures / 240 minutes
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Introduction
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Asset Protection
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Asset Protection
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Asset Protection
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Asset Protection
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Risk Mitigation
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Layered Protection (Defense in Depth)
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Castles and Fortifications
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Modern Concepts of Layered Protection
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Modern Concepts of Layered Protection
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Modern Concepts of Layered Protection
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Case Study - Burglars Caught on CCTV
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Surveillance
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Patrol with Purpose
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Patrol with Purpose
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Deter
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Detect
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Delay
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Deny
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Types of Patrols
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Frequently Asked Questions
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What should I be looking for when I am on patrol?
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What should I be looking for when I am on patrol?
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What should I be looking for when I am on patrol?
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Alarm Response
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Access Control
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Technology used to control Access
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Material access
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Crowd control
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Crowd behaviour during strike
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Traffic control and parking
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Keep traffic moving
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Be flexible
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Section A - Use of Equipment
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Telephone Etiquette
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Telephone Etiquette
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Site Cellphone - Best Practice
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Two-Way Radios
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Personal Device Use Policy
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Section B - Reporting Software
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Key Management
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Section C - Visitor Management Systems
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Contractors
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Real Estate Agents
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Elections Canada Personnel
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Section D - VSS
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The Purpose of VSS
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The Benefit of VSS
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Advantages
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Disadvantages
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Wired and Wireless Technology
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Private vs. Public Places
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Release of Video Footage
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Learning Journal Activities
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Drug Effects
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Introduction to Drug Effects
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Problematic Substance Use - Workplace
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Problematic Substance Use - Youths
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Alcohol
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Cannabis
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Cocaine and "Crack"
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Methamphetamine
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Ecstasy (MDMA)
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Psychedelics
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Bath Salts
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GHB (Gamma Hydroxybutyrate)
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Ketamine
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The Opioid Crisis - Heroin
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The Opioid Crisis - Fentanyl
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The Opioid Crisis- Carfentanil
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The Current State of the Opioid Crisis
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Conclusion
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Questions
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33 questions
Section 4: Report Writing / 120 minutes
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Introduction
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Personal Information Protection and Electronic Documents Act (PIPEDA)
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Ten Fair Information Principles
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Administrative Tasks
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Memo Books
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Notebook also referred to as Memo Book
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Using the notebook properly
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Memo Books: 4-Part Introduction
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Memo Books: Outgoing Shift Change
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Memo Books: Shift Notes
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Memo Books: Incoming Shift Change
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Daily Occurrence Reports (DOR)
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DOR - Best Practices
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Special Occurrence Report (SOR)
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Reports as evidence
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4-Step Business Writing Process
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Writing Styles
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Business Writing
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The Element of Trust for Business
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Video Activity - Find the Mistakes
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Upgrade Your Skills
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Advanced Business Expressions
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Phrases for Business Meetings
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Applying What You've Learned
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Learning Journal Activity
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Conclusion
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Questions
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23 questions
Section 5: Health and Safety / 120 minutes
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Introduction
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Worker Health and Safety Awareness in 4 Steps
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Occupational Health and Safety Act
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Rights of workers
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Introduction to WHMIS 2015
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The History of WHMIS GHS
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Education and Training
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Hazardous Materials
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What is WHMIS?
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WHMIS Legislation in Ontario
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Key Elements of WHMIS 2015
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Globally Harmonized System
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WHMIS GHS Key Notes
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GHS - Hazard Groups
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Hazard Classes and Categories
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Hazard Pictograms
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Examples of Hazard Classification and Identification
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Container Labels
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3 Types of Labels
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Supplier Labels
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Workplace Labels
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Safety Data Sheets (SDSs)
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SDS Sections Overview
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How Security May Encounter Hazardous Materials
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Four Questions to Ask Yourself
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Question 1: What is the Hazard?
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Question 2: How do I Protect Myself?
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Question 3: What should I do if there's an Accident?
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Learning Journal Activity
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Question 4: How do I get more information?
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Conclusion
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Questions
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16 questions
Section 6: Emergency Response Preparation /240 minutes
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Introduction
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Emergencies
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Why Emergency Management?
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Hazard Awareness and Risk Management
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Hazard Awareness and Risk Management
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Five Components of Emergency Management
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Prevention
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Mitigation
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Preparedness
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Emergency Preparedness in the Workplace
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Key steps to Emergency Planning
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Response
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Recovery
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Resource Management
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Things to Remember During an Emergency
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Common Emergency Occurrences
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Tips to deal with a Fire Emergency
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Tips to deal with a Gas Leak
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Tips to deal with an Intrusion or robbery
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Tips to deal with a Medical Emergency or serious accident
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Tips to deal with a Bomb Threat
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Tips to deal with a suspicious package
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Tips to deal with an Earthquake
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Damage or collapse of structures
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Power Outages
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Elevator Entrapments
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Medical Emergencies
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Fire System Basics
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Fire Prevention Basics
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Fire Emergencies
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Categories of Fire
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How to Use a Fire Extinguisher
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Alarm Response
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Common Causes of Alarm Activation
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Methods of Alarm Activation
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Evacuation
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Evacuation Plans
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Mobility Impairments
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Evacuation Considerations
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Bomb Threats vs. Bomb Hoaxes
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Bomb Threat Awareness
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Bomb Threats are not Common
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Suspicious Packages
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Weapon Emergency Response Procedures
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Duty of Care
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Investigation and Scene Management
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Scene Management
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Scene Assessment and Response
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How to Plan a Walkthrough
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Crowd Control
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Security Protocols and Response Strategies
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Understanding the Role of Security Guards
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Communication Protocols
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Post-Emergency Actions
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Training and Preparedness
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Professional Development
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Legal Considerations
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Technological Tools and Support
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Security Guard Response
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Evidence
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Canada Evidence Act and Ontario Evidence Act
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Learning Journal Activity
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Conclusion
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Questions
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Section 7: Canadian Legal System /240 minutes
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Introduction
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The Canadian Legal System
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The Canadian Court System
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The Supreme Court of Canada
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Specialized Division of Courts
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Appellate Courts
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Constant Evolution
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Canadian Criminal Court System
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What is Criminal Law
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Legal Aspects of Security
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The Occupier's Liability Act (Duty of Care)
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Common Law Rights
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Charter of Rights and Freedoms
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Supreme Law of Canada
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Charter of Rights and Freedoms – Guarantee
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Charter of Rights and Freedoms - Legal Rights
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Rights and Freedoms Related to the Work of Security Guard
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The Saving Provision
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Fundamental Freedoms
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Legal Rights
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Search or Seizure
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Detention or Imprisonment
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Arrest or Detention
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Proceedings in Criminal and Penal Matters
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Treatment or punishment
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Self-incrimination
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Interpreter
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Equality rights
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Enforcement
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Court Injunctions
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Labour Disputes
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What can I do to keep things under control?
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How do I deal with the media?
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Act of the Parliament of Canada
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Canada Evidence Act
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Who can be a Witness
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Evidence of person with disability
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Inquiring a Witness
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Reliability of a Witness
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Proof of Convictions
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Oaths and Solemn Affirmations
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Witness whose capacity is in question
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Person under fourteen years of age
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The Basic Test: Reliability and Relevance
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How is evidence collected?
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What is chain of custody and how does it work?
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Tips for maintaining evidence integrity
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How to Protect the Crime Scene
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What is the Ontario Evidence Act?
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Challenging Evidence in Court
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Learning Journal Activity
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Conclusion
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Questions
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25 questions
Section 8: Legal Authorities / 450 minutes
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Personal Information Protection and Electronic Documents Act (PIPEDA)
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Ten Fair Information Principles
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Accountability
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Safeguards
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Section 4 of PIPEDA
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Provincial Laws and compliance with PIPEDA
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Exceptions to PIPEDA requirements
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Comparison of PIPEDA worldwide
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Conclusion
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Freedom of Information and Protection of Privacy Act
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PIPEDA: Case Study
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Early History and the Confederation of Canada
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The Criminal Code of Canada
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Summary vs Indictable Offences
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Indictable Offences
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Assault
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Hybrid Offences
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Section 25: Protection of Persons Acting Under Authority
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Section 26: Excessive Force
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Section 27: Use of Force to Prevent Commission of Offence
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Section 30: Preventing Breach of Peace
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Section 34: Defense of Person
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Section 35: Defense of Property
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Section 175: Causing Disturbance, indecent exhibition, loitering
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Section 348: Breaking and entering with intent, committing offence or breaking out
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Section 494 (1): Arrest Without Warrant by Any Person
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What is an Arrest?
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Section 494 (2): Arrest By Owner of Property
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The Lucky Moose Bill
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Safeguarding Charter rights of a person being arrested
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Authority to search after the arrest
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Section 494 (3): Delivery to a Peace Officer
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Section 322: Theft
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Examples of Retail Theft
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Learning Journal Entry - Criminal Code of Canada
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Tort Law
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Elements of Tort Law
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Potential Tort Claims
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Types of Torts and Examples
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Negligent Torts vs. International Torts
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Types of Compensation that can be awarded
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Preview
Learning Journal Entry – Tort Law
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Residential Tenancies Act, 2006: Overview
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About the LTB
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About Rent
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Rent increase above the guideline
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Maintenance and Repairs of the Rental Unit
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Entering the Rental Unit
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Ending a Tenancy
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Rules about Special Tenancies
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Tenant Protection Act
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Role of security guards under Residential Tenancies Act
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Learning Journal Entry – Residential Tenancies Act
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Labour Relations Act
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Trespass to Property Act
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Definitions
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Trespass an Offence
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Prohibition of entry
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Examples of Trespass
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How to deal with a Trespass?
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Arrest without warrant on premises
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Procedure for Arrest
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Learning Journal Activity – Trespass to Property Act
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Employment Standards Act
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Hours of Work, Eating Periods and Overtime
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Minimum Wage
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Pay Day
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Vacation Time
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Vacation pay
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Public Holidays
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Leaves of Absence
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Termination Notice and Pay
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Reprisals
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Filling an Employment Standards Claim
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Ontario Labor Relations Act 1995
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Purposes of the Act
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Board to determine appropriateness of units
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Liquor Licence and Control Act (LLA) of Ontario
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Key Definitions and Terms
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Types of Liquor Licences
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Liquor Control
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Prohibitions on Possession by persons under 19
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Unlawful consumption or supply of other alcohol
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By-law designating Recreational Area
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Removing persons from premises regarding unlawfulness
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Relevant Provisions
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Smart Serve Certification
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Alcohol Drinking Guidelines
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Know the Law
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Checking I.D.
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Managing the Risk
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Policies and Procedures
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Preventing Intoxication
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Learning Journal Entry – Liquor Licence and Control Act
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Duty of Care Checklist
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Provincial Offences Act
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Structure and Overview of the Provincial Offences Act
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Youth Criminal Justice Act (YCJA)-Principles
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YCJA - Extrajudicial Measures and Sanctions
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YCJA - Youth Court and Sentencing
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YCJA - Reintegration
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YCJA - Publication and Bans
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YCJA - Conferences and Conclusion
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De-Escalation
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How to manage a Stressful Situation
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De-escalation steps to follow
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Conflict Prevention
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Additional Techniques
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Communicating with Uncooperative Persons
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Communicating with Hostile or Violent Persons
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Communicating with Intoxicated Persons
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What is the LEAPS Communication Model?
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Why use LEAPS during conflict resolution
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Section 9: Effective Communications / 240 minutes
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Learning Objectives
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A Security Guard is a specialist
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What Distinguishes Great Leaders from Average Ones?
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Master the Art of Self-Management
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Be Self-Aware... If You Dare
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Self-Regulation
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Self-Motivation
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Skills in Emotional Intelligence
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Accurately Perceiving Emotions
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Manage Emotions
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Communication
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Communication Rules
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Communication Barriers
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Verbal and Non-Verbal Communication
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Verbal and Non-Verbal Communication Skills
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Tools to Regulate Your Emotions
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Understand How Others See You
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Giving In without Giving Up
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Using Coping Skills
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Using Relaxation Techniques
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Stance and Posture
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Tactical Communication
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Fun at Work
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Role of Emotional Intelligence at Work
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Agreeing to Disagree
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Methods of Communication
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Association of Public Safety Communication (APCO) "10" Codes
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Communication with the Media
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Mental Health Disorders
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Depression
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Bipolar Disorder
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Anxiety
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Panic Disorder
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Obsessiveness Compulsive Disorder
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Psychosis
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Schizophrenia
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Stress
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Post-traumatic Stress Disorder (PTSD)
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Ending the Stigma
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Helping Those in Crisis
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Resources in Your Community
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Thriving Through Conflict
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Someone’s Always Gotta Bring the Drama
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For All the Peacemakers: A Definition of Conflict
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So, What’s the Remedy?
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Chill Out, Folks
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Here Are the Ground Rules...
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Finding the Win-Win Solution
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We’ve Still Got a Lot In Common
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Sometimes You’ve Got to Dig Deep
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Houston, We Have a Solution...
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So What’s the Plan?
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In Conclusion: Take a Deep Breath, You Can Work It Out
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Is the Glass Ready for a Refill?
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Social Awareness
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You’d Better Check Yourself
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Take Everything Down a Notch
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Set the Time and Place
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Learning Journal Activities
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Conclusion
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Section 10: Sensitivity Training / 180 minutes
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Introduction
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Learning Objectives
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Understanding Diversity and Inclusion
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Understanding Diversity
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Why Is She Still Here?
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Do The Right Thing
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Check Your Filters Against the Facts
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Both Positive and Negative Stereotypes Can Hurt
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Change Your Approach
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Diversity at Work
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How Can You Value Differences at Work?
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Dealing with Different People
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Who’s Ready to Work Together?
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Accessibility for Ontarians with Disabilities Act, 2005
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Application of Standards
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Freedom from Discrimination
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Application by person
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What is Harassment?
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It’s Not All About You
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Harassment’s Effects Are Real
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Let’s Recap
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Jack and Leah
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Think About What You…
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Meg and Joe
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Sexual Harassment – It’s More Common (and Destructive) Than You Think
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Gabby and Amir
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Not Everything’s Harassment
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So What Should You Do About It?
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No Tolerance for Retaliation
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Is It Retaliation?
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Report Any Evidence to HR
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Where Are They Now?
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In Conclusion: Be Professional!
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References
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Know Your Workplace Rights
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Speak Up
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In Conclusion: Progress Is Possible
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References
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Customer Service
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Tips for communicating with the Hard of Hearing
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Tips for communicating with the Blind and Visually Impaired
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Tips for assisting a Person in a Wheelchair
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Effective methods of dealing with Disturbed and Aggressive Persons
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Things to keep in mind when dealing with Difficult or Angry People
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Canada’s Multicultural Society
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Learning Journal Activity
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Section 11: Use of Force Theory / 120 minutes
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Definition: Use of Force
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Review: Section 25 of the Criminal Code
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When to use Physical Force
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Self-Defence
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Excessive Force
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Factors to Determine Use of Force
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What is an Arrest?
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When is Arrest an Option?
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Young Persons
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The National Use of Force Framework
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The Assessment Process
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Subject Behaviours
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Use of Force Options
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Excited Delirium
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People suffering from Excited Delirium
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Positional Asphyxia
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Case Study: Patrick Shand
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Case Study: George Floyd
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Duty of Care
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Use of Handcuffs
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Use of Force Reporting
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Learning Journal Entry
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Content Review / 60 minutes
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Section 1 - Introduction to the Security Industry
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Section 2 - The Private Security and Investigative Services Act, 2005 (PSISA) and Ministry Code of Conduct
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Section 6 - Emergency Response Preparation
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Section 7 – Canadian Legal System
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Section 8 – Legal Authorities
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Section 9 - Effective Communications
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Section 10 - Sensitivity Training
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Section 11 - Use Of Force Theory
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Section 12 - Emergency Level First Aid
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Test Preparation Tips - Test Anxiety
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Test Preparation Tips - Identify Study Goals
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Test Preparation Tips - Writing the Test
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Final Thoughts
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References
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Practice Test (90 Questions) / 120 minutes
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About the Final Test
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Practice Test
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Set a Timer
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Questions
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Thank you for completing the practice test!
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Final Chapter / 5 minutes
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Congratulations!
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BST Virtual Training Room / 120 minutes
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Virtual Training Room
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Emergency First Aid and CPR Certification / 8 hours
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Emergency First Aid and CPR Certification
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